Tenant Resources

Welcome to the Kwester Tenant Resources page! We strive to provide you with all the information and tools you need to make your renting experience as smooth and enjoyable as possible. Below, you’ll find a variety of resources designed to help you navigate the rental process with confidence.

Frequently Asked Questions (FAQs)

1. What is a tenancy agreement?
A tenancy agreement is a legal document that outlines the terms and conditions of your rental arrangement. It specifies the rent, duration of the tenancy, and both parties' rights and responsibilities.

2. How do I pay my rent?
Rent payments can typically be made via bank transfer, direct debit, or standing order. Please refer to your tenancy agreement for specific payment details.

3. What should I do if I have a maintenance issue?
If you experience any maintenance issues in your property, please complete a maintenance request form (link to form) or contact our office directly.

4. What is included in my rent?
Your tenancy agreement will specify what is included in your rent, such as utilities, council tax, and maintenance fees. If you have any questions, please reach out for clarification.

Moving-In/Moving-Out Checklists

Moving-In Checklist:

  • Confirm the start date of your tenancy.

  • Set up utilities in your name (electricity, gas, water, internet, etc.).

  • Review the inventory list provided by your landlord.

  • Take photographs of the property for reference.

  • Ensure all locks and keys are functioning properly.

Moving-Out Checklist:

  • Provide your notice period as outlined in your tenancy agreement.

  • Clean the property thoroughly, including carpets and appliances.

  • Remove all personal belongings and dispose of rubbish properly.

  • Take photographs of the property before you leave.

  • Schedule a final inspection with your landlord or letting agent.

Maintenance Request Form

To ensure your maintenance issues are addressed promptly, please complete our repair form (included within your welcome pack). Include as much detail as possible, and our team will coordinate a resolution as quickly as we can.

Tenant Rights and Responsibilities

As a tenant, it’s important to understand your rights and responsibilities:

Tenant Rights:

  • The right to a safe and habitable living environment.

  • Protection against unfair eviction.

  • The right to privacy; your landlord must provide notice before entering your home.

  • The right to have your deposit protected in a government-approved scheme.

Tenant Responsibilities:

  • Pay your rent on time and in the agreed manner.

  • Keep the property clean and well-maintained.

  • Report any maintenance issues promptly to your landlord or letting agent.

  • Avoid causing damage to the property and respect your neighbors.