Privacy Policy for KWESTER LTD Trading as Kwester
*Last Updated: 25th February 2025
KWESTER LTD, trading as Kwester (Company Registration Number: 16275992) ("we", "us", or "our"), is committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy outlines how we collect, process, and protect your personal information and informs you of your rights regarding your data.
Please read this Privacy Policy carefully alongside any supplementary privacy notices we may provide when collecting your personal data. This document is intended to help you understand how and why we use your information and does not override any other privacy notices provided at specific times.
As the data controller, we are responsible for your personal data, and we take care to keep your information accurate and current. Please notify us of any changes to your personal data during your relationship with us.
We also act as a data processor for information we handle on behalf of other controllers. In these instances, we are not responsible for the content of that data, but we apply the same privacy standards.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal data from anyone under the age of 18.
Contacting Us & Complaints
For inquiries about this Privacy Policy or to exercise your rights regarding your personal data, please contact our Data Privacy Manager at:
KWESTER LTD
Registered office address
1259 London Road, Leigh-On-Sea, Essex, England, SS9 2AF
Benjamin@kwester.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) regarding data protection issues. You can find more information at www.ico.org.uk. However, we would appreciate the opportunity to address your concerns directly before you contact the ICO, so please reach out to us first.
Links to Third-Party Websites
If we provide links to third-party websites, applications, or plug-ins, we do not control these resources and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third parties you interact with.
Data We May Collect
"Personal data" refers to any information that can identify an individual. We may collect the following data about you:
- Identity Data: Name, username, title, date of birth.
- Contact Data: Address, email address, and phone numbers.
- Financial Data: Bank account and payment card details.
- Transaction Data: Details about payments made to and received from you.
- Technical Data: IP address, browser type, time zone setting, and device information.
- Profile Data: Usernames, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our services.
- Marketing and Communications Data: Your preferences for receiving marketing materials from us.
We do not collect Special Categories of Personal Data, such as information relating to race, ethnicity, health, sexual orientation, or criminal records.
How We Collect Your Data
We collect information about you through various methods, including:
- Direct Interactions: Providing data via inquiry forms, email, phone, or in person.
- Automated Technologies: Data is collected automatically as you interact with our services using cookies and similar technologies.
- Third Parties or Public Sources: Information may be obtained from analytics providers, advertising networks, and publicly available sources.
How We Use Your Data
We will only use your personal data when the law permits us to do so. Most commonly, we will use your information in the following situations:
- To fulfill a contract you are a party to or to take steps at your request before entering into a contract.
- Where it is necessary for our legitimate interests or those of a third party, and your interests do not override those interests.
- To comply with legal obligations.
We may use your data for various purposes, including processing purchases, managing customer relationships, addressing inquiries, and enhancing our services.
Sharing Your Data
Your personal data may be shared with the following parties:
- Service providers acting as processors who provide IT services.
- Professional advisors, including legal, banking, and insurance professionals.
- Regulatory authorities as required by law.
- Potential buyers or parties involved in business mergers or acquisitions.
We ensure that all third-party providers adhere to legal data protection standards.
Data Security & Retention
We implement appropriate security measures to protect your personal data and restrict access to authorized personnel only. We do not retain your personal data for longer than necessary and adhere to legal retention periods for specific data types.
Your Legal Rights
Under applicable data protection laws, you have the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data under specific conditions.
- Object to processing your data and request restriction of processing in certain scenarios.
- Request the transfer of your personal data.
- Withdraw consent if we are processing your data based on your consent.
To exercise any of these rights, please contact us directly. We will respond to all legitimate requests within one month, although this may be extended for complex requests.
This Privacy Policy may be updated periodically, and we will notify you about significant changes. Please review this document regularly for any updates.